1. Introduction
Learnica ("we", "us", or "our") operates the website learnica.online and provides AI-powered educational software services. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
By using Learnica, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following categories of personal information:
- Account information: Name, email address, and password when you register.
- Payment information: Billing details processed securely by our payment processor, Paddle. We do not store full card numbers on our servers.
- Usage data: Pages visited, features used, session duration, and interactions with our AI tools.
- Content you provide: Questions, study topics, and inputs submitted to the AI tutor.
- Device and technical data: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: See Section 7 for details.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Learnica platform and AI services.
- Personalise your learning experience and track progress.
- Process payments and manage your subscription.
- Send transactional emails (receipts, password resets, account notices).
- Send promotional communications where you have opted in.
- Prevent fraud, abuse, and violations of our Terms of Service.
- Comply with legal obligations.
4. Legal Basis for Processing (EEA / UK Users)
If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your personal data are:
- Contract performance: Processing necessary to provide the services you have subscribed to.
- Legitimate interests: Improving our services, preventing fraud, and communicating with users.
- Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time).
- Legal obligation: Compliance with applicable laws.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Paddle: Our merchant of record and payment processor, which handles billing and tax compliance on our behalf.
- Cloud infrastructure providers: Hosting and database services that store and process data on our behalf under data processing agreements.
- AI model providers: Input data may be processed by third-party large language model APIs to generate responses. Please avoid submitting sensitive personal information in AI queries.
- Analytics services: Aggregated, anonymised usage data to understand platform performance.
- Law enforcement or legal process: Where required by applicable law or valid legal order.
6. Data Retention
We retain your account data for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required for legal, financial, or fraud-prevention purposes.
7. Cookies
We use cookies and similar tracking technologies to operate the service and improve your experience. Types of cookies we use:
- Essential cookies: Required for authentication and core functionality. Cannot be disabled.
- Analytics cookies: Help us understand how users interact with the platform (e.g., session counts, popular features).
- Marketing cookies: Used with your consent to deliver relevant advertising.
You can manage non-essential cookies via the "Cookie settings" link in the website footer.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain types of processing.
- Data portability (receive your data in a structured, machine-readable format).
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@learnica.online. We will respond within 30 days.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Learnica is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the website at least 14 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@learnica.online
- Website: learnica.online